FAQs

Answers to your Questions

PRODUCT

What is lava rock?

Our pieces are made from lava rock which are naturally formed voids and irregular surfaces and are actually made up of basalt – which is a type of igneous rock that is formed during a volcanic eruption, which makes each piece unique and special.

How to use First Lava?

Morning: place 1 drop of your chosen essential oil or the oil you are needing for that day onto your lava piece and let it soak in for 15 seconds. Take a deep breath, rock it out and rule the day! (click here to find what oil you may be needing)

How long will the essential oil last on my lava piece?

Your perfectly subtle aroma will last anywhere from a few hours to a few days or until reapplication of oils needed, The viscosity (thickness) of the oil will determine how long it will hold to the lava rock. e.g. citrus -thinner / myrrh – thicker

Do I have to clean the rock?

No…being sure to use a 100% pure essential oils that do not contain synthetic carrier oils. This will determine the inter-changeability of scent as most oils commonly found have carrier oils added which will affect the rock. We recommend only Young Livings oils, why? because of their Seed to Seal Promise.

What’s the differance?

On the skin oils absorb into the blood stream, leaving a fleeting smell after the first hour. On fabric the oils evaporate leaving the scent lingering only for a few hours. Using First Lava you have the experience of your oils and it’s benefits all day.

Will the oils affect my skin?

Each person is different and could react to certain oils. You can make sure you are safe by using 100% pure therapeutic grade oils. If your unsure be sure by doing a patch test (drop 1 drop on your inner forearm for fast absorption, wait about 10 minutes for the all clear)

RETURNS & EXCHANGES

Unfortunately First Lava is unable to accept returns or exchanges, please purchase seriously. Orders can not be cancelled.

Damaged Items: We understand that sometimes things happen, regardless how well an item is constructed, inspected and tested. If your item breaks from normal** wear with in 14 days of receiving please contact chloe@firstlava.com. We will repair your item for free once returned, with free shipping back to you.
(You must contact us with in 14 days of receiving your order. Jewellery must be sent back with all of its components in a protected package – not in a standard letter envelope as your piece will get damaged through it’s travels. We will not replace pieces that did not need repair. Please include all beads, chain, clasp, etc.)

If your item breaks from normal** wear with in 60 days of placing your order, we are more than happy to repair your item for free. Returning shipping charges will not be covered by First Lava.

**First Lava does not encourage swimming, showering, or sleeping with your First Lava piece on. Please be honest and courteous if you have any issues with your piece. If your item breaks from being tugged on, has caught on something or any other physical damage, that is not a reflection of First Lava.

Any unanswered questions? Contact Us